Question 1

Can I add time to my session?

Accepted Answer

Yes! For most lifestyle sessions you can add time in 30 minute increments. For each additional 30 minutes I charge $80. Please feel free to reach out if you have any questions, want further information, or want to add any other options to your session.

Question 2

How does the booking process work?

Accepted Answer

The booking process starts when you fill out one of my forms! I will then email you with any further questions or details within 72 hours. If we are a good fit for each other I will send over the contract and retainer invoice/pay link (a 30% non-refundable retainer must be paid to secure your booking) and we're off! See the step by step breakdown below:

For regular sessions:
Visit my 'Sessions - Life in Focus' page, browse the available sessions, and click the 'Inquire Here' button on the session that best fits your needs.
Fill out the form with your details and press submit.
Once I receive your inquiry, I’ll email you to confirm details, ensure we’re a good fit, and check availability. We can connect via phone, email, or in person—whichever works best for you.
Once we’ve finalized the details, I’ll send over a questionnaire, contract, and invoice. Your session is booked and secured after the retainer is paid and the contract is signed. The remaining balance is due by 5 pm the day before your session.

For weddings and elopements:
Head to my 'Weddings & Elopements' page, where you can review my pricing guide, what’s included, and any add-ons.
After reviewing, click the 'Inquire Here' button to fill out a form. We’ll schedule a video chat or in-person meeting to discuss your vision, make sure we're a good fit, check availability, and confirm details.
Once we’re aligned, I’ll send over a questionnaire, contract, and invoice. Your date is booked and secured after the 30% retainer is paid and the contract is signed. For the remaining balance, You can either opt for a payment plan, or make one final payment no later than 5 pm, 14 days before your wedding date.

Question 3

How early should I book?

Accepted Answer

As early as possible! Please book a *minimum* of 2 weeks before a shoot and 3 months before a wedding. The more time I have to plan the perfect session, the more comfortable and successful it will be for both of us.

Question 4

What should we wear for our session?

Accepted Answer

I recommend wearing something that reflects your personality and makes you feel comfortable! Neutral tones or earthy colours work beautifully in natural light, but feel free to express your style and stay true to you! I do recommend avoiding busy patterns or logos but if you need any help we can discuss ideas beforehand to ensure you feel confident and camera-ready.

Question 5

What are your prices? What do they include?

Accepted Answer

All pricing details are listed on the session pages of my website. Prices include all final edits. Travel fees may apply for sessions outside of my local area, see the travel fees under the corresponding FAQ below. Please contact me directly for any additional information or special requests.

Question 6

How do I pay my invoice?

Accepted Answer

Individuals can pay via e-transfer or credit card, and businesses and organizations can pay via e-transfer, credit card, or cheque. All payment instructions and due dates will be outlined on your invoice and contract.

Question 7

Do I have to pay the entire session fee right away? When are invoices due?

Accepted Answer

No, a non-refundable retainer secures your date, with the balance due closer to the session. Payment plans are available—just ask! More details below:

All lifestyle sessions are paid in 2 instalments:
a 30% non-refundable retainer to book
a 70% final payment (due by 5pm the day before your scheduled session)

For weddings, elopements, and large events you can pay in 2 or more instalments including:
a 30% non-refundable retainer to book
the final payment by 5 pm, 14 days before the event

Contact me for details and further information regarding payment plans.

Question 8

Why do you take a 30% non-refundable retainer?

Accepted Answer

Photographers do about 9+ hours of work per hour of shooting, before and after your session. I take a 30% non-refundable retainer to cover myself for the work I have to put in before the day of your session, including but not limited to: location scouting, planning, administration, contracts, and purchasing specific business licenses.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations must be made by 5pm the day before your session or 14 days before a wedding or elopement. If you need to cancel due to unforeseen circumstances, I encourage you to reschedule at no additional cost. If rescheduling is not possible, I will return (a maximum of) 70% of your session fee. If you cancel with less than the above notice, only a maximum of 35% of your session fee will be returned. Travel and lodging fees are also non-refundable if I’ve already booked or traveled. *May vary on a case to case basis.

In the unlikely event that I need to cancel due to unforeseen circumstances and you cannot reschedule, I will do my best to provide a replacement photographer. If that’s not possible, I will return 100% of the session fee.

Question 10

What is your editing process and what do you edit?

Accepted Answer

The editing process is unique to each photographer. Because you will always be your worst critic, you won't always like or see every image the way that I do, and so I edit and send you as many images as possible so that you have more options to download and share the images that you love.

I do edit colours, textures, exposure, smooth skin, and take out small temporary blemishes (like pimples and bruises).
I do not change the shape/size of your body, remove tattoos, birth marks, or wrinkles, or do anything else that would drastically change your physical appearance. I am also not responsible for digitally fixing wardrobe malfunctions, bad hair and makeup choices, or photoshopping uncooperative faces.

To learn more about my editing practices see question 3 on the home page FAQ section, read my About page, or contact me directly.

Question 11

When and how do I receive my gallery?

Accepted Answer

For regular sessions, you can expect to receive your full gallery within 2-3 weeks after your session. For weddings, elopements, and events, the full gallery will be delivered within 4-8 weeks, depending on the complexity and season. For weddings and elopements, I also provide 5 sneak peek images the next day so you can share some of your special moments right away.

Once your gallery is ready, you’ll receive an email from Flex Photography Ltd. with a link, password, and the expiry date. From there, you can easily view and download any or all photos from your gallery on any internet connected device, including desktops, laptops, smartphones, and tablets.

Question 12

What are your travel fees and how do they work?

Accepted Answer

I charge CAD$0.50 per km (round trip) from Princeton, BC to your location. There is no additional cost for visiting multiple locations within the same area. If I am booked for multiple sessions in your city, the travel fee will be split evenly between all parties. For overnight stays, an accommodation fee will be applied, which varies depending on the location. All travel fees will be included in your original invoice.

Here are examples of travel fees for some common areas:
Princeton: +$0
Tulameen: +$27
Manning Park: +$66
Keremeos: +$67
Merritt: +$90
Penticton: +$112
Osoyoos: +$114
Hope: +$133
Kelowna: +$162
Armstrong: +$236
Grand Forks: +$239
Vancouver: +$284

Question 13

It's been 72 hours and I haven't gotten an email from you

Accepted Answer

Sometimes my emails get flagged as spam or junk, so before reaching out again, please check those folders! To avoid this, you can add my email (hello@flexphotographyltd.com) to your contact list. If you’ve checked and still haven’t received an email, feel free to send me an email directly, or text me at 1-250-295-2096. If I don’t reply right away, please be patient—I may be with a client or in an area with limited cell service.

TO KNOW BEFORE YOU GO

Frequently asked questions